We deliver in metropolitan France, the DOM TOM as well as abroad.
Packages are generally dispatched within 2 working days after receipt of payment. Delivery times and methods depend on the mode of transport selected and the country of destination.
The delivery time in metropolitan France is generally between 1 and 5 working days .
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package as well as the country of destination. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the packages are appropriate and your items are properly protected.
For any order placed on a Saturday, Sunday or public holiday, the delivery time is from the first following working day.
In case of urgent need, an express shipment is possible on simple request by telephone or via the contact form. Additional charges may apply.
Withdrawal in store
There is no need to move ahead .
Once your order has been prepared, you will receive an e-mail from our services to let you know that your order is ready to be picked up and the status of your order will appear under the status "Shipped" .
You can then come and collect your order during the opening hours of the store located at 597 RUE DE VAUGAUTHIER 38590 SILLANS.
Colissimo Collection Point - Standard - 48h
With Colissimo Point Withdrawal you have several withdrawal methods to choose from to collect your parcel:
- In one of the 10,000 post offices available throughout metropolitan France.
- In one of the 7,500 local merchants in the Pickup network, near your home, your place of work or your vacation, where you want to have it delivered.
- In Pickup Station locker. You can choose one of the 500 automatic pick-up lockers to have your package delivered. Located on your route (station, metro, car park, shopping centres, etc.), they are accessible 7 days a week, 24 hours a day (except for lockers subject to the opening hours of shopping malls and transport zones).
When your parcels are entrusted to Colissimo, the status of your order appears under the status "Shipped" , and you receive an e-mail from us.
Once the package has been prepared by La Poste, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail . It is therefore important to provide a valid telephone number when placing your order.
At home Predict - By appointment - 48h
This delivery method allows you to choose a time slot for delivery via SMS. It is therefore important when choosing the carrier to enter a valid telephone number.
Once your package has been delivered to the carrier, you will be notified by e-mail and the status of your order will appear to you as "Shipped" .
Colissimo Domicile - Against signature - 48h
With Colissimo Domicile against signature, the package is delivered to your home by post within an indicative time of 48 hours once it is in the Post office network.
You are notified at the time of shipment of the latter by e-mail and the status of your order appears under the status "Shipped" .
Shipping abroad
For deliveries abroad, customs fees, taxes of all kinds may be requested, which do not appear in the total price.
Delivery times vary depending on the country of destination.
To find out more about deliveries abroad, you can contact us by phone or via the contact form .
Specific products
By their nature, some products may require specific shipment by special carrier. In this case additional charges may apply. We invite you to contact us by phone or via the contact form to find out the applicable terms and conditions.
Exceptions
In order to be able to deliver your order to you as soon as possible and in the event of impossibility of delivering to you via the carrier selected at the time of your order, it may happen that we are obliged to send it to you via a carrier different from the selected one. Of course and in accordance with the legislation in force, you will be informed of the need for this change and your agreement will be essential in order to be able to proceed with the modification.