frequently asked Questions

How to create a customer account on Arnaud Ventoux Pieces?

To create an Arnaud Ventoux Pieces customer account, simply go to our website and click on Connection at the top right and then choose No account? Create one . You will then be asked to enter your personal information. Subscription to our newsletter will also be offered to you when you register.

I lost or I want to reset my password, what should I do?

Don't worry, here is the page to ask for your password again: . All you have to do is fill in the e-mail address used when creating the account. If you encounter any difficulties, you can contact us by telephone on +33 4 7 6 67 50 67 or via our contact form .

How to place an order on the site?

To place an order on the site, nothing could be simpler, just put your items in your basket and finalize your order by going to the basket summary available by clicking on the basket icon at the top right or by going to . All you have to do is check your items and start the payment procedure by clicking on Order .

Once your order has been validated, a summary will be sent to you by e-mail.

I want to place an order online and collect my package in store, is it possible?

Yes of course, online ordering with in-store pickup is possible. You just have to place an order normally on the site. Once on the transport mode selection page, you must choose Pick up in store . You can tell us the day and time you want to collect your order. We will do our best to respond positively to your request.

All you have to do is choose your method of payment and validate your order.

What payment methods are available?

The different means of payment available to pay for your order are available at this address

Is it possible to choose a different billing and delivery address?

Yes, you just have to specify that the billing address is different from the delivery address in step 2 of the validation of your order.

Attention: An order validated with an incorrect billing address can no longer be modified , we invite you to contact us as soon as possible via our contact form by selecting the order in question to find a solution together before shipping your order.

I want to return a product, how do I proceed?

To return a product to us during the 14-day withdrawal period, simply log into your customer area via the customer account that placed the order and then go to our contact form . All you have to do is choose an order as the subject of the message and select the order reference containing the product to be returned. Then write a short message to express your wish to return an item, specifying the item in question and you can click on Send .

You will then receive an answer as soon as possible.